Return & Refund Policy

At Scientific Shop BD, we are committed to supplying quality scientific, laboratory, industrial, and educational products. We carefully inspect products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the policy below.

Return Eligibility

A return or replacement request may be accepted if:

• The product is damaged or defective upon delivery.
• You received a product different from what you ordered.
• The product is incomplete or missing essential parts/accessories.
• The issue is reported to us within 3 days of receiving the product.
• The product remains unused and in its original condition, packaging, and accessories.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse, improper installation, or negligence.
• Products that have been used, modified, calibrated, or altered after delivery.
• Chemicals, reagents, consumables, or products with opened/sealed packaging.
• Special-order, imported-on-demand, or customized products.
• Items without original packaging, accessories, manuals, or supporting documents.
• Products affected by normal wear and tear.

Return Process

To request a return, please contact Scientific Shop BD with your order information and a clear description of the issue. Photos or videos of the product may be required for verification.

After reviewing your request, our team will provide instructions regarding return, replacement, or further inspection.

Please do not send any product back without prior confirmation from our team.

Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed using an appropriate payment method.

Shipping, delivery, installation, or other service charges may be non-refundable unless the return is caused by an error from Scientific Shop BD.

Replacement

If an eligible product is defective, damaged, or incorrect, we may provide a replacement depending on product availability. If the same product is unavailable, we may offer an alternative product or refund after discussion with the customer.

Warranty Products

Products covered by a manufacturer or supplier warranty will be handled according to the applicable warranty terms. Warranty claims may require inspection and supporting documents.

Order Cancellation

Orders may be cancelled before they are processed or dispatched. Special-order, customized, or imported-on-demand products may not be eligible for cancellation once procurement has started.

Contact Us

For any questions regarding returns, replacements, refunds, or order issues, please contact Scientific Shop BD through the contact information available on our website.

Website: scientificshopbd.com

Scientific Shop BD reserves the right to update or modify this Return & Refund Policy when necessary.